Utilities
Persistent structure identity across service territories, systems, and time.
PIID™ enables utilities to reference the physical structure consistently as customers, meters, accounts, service records, and operational systems change.
Utilities
One structure. One persistent identity. Across the utility lifecycle.
PIID™ enables utilities to reference the physical structure consistently as customers, meters, accounts, service records, and operational systems change.
The utility identity problem
The service changes.The structure does not.
Utilities manage infrastructure through customer accounts, service addresses, meters, premises, parcels, GIS objects, work orders, and internal system identifiers.
Each identifier serves a specific operational purpose, but none is designed to remain permanently attached to the physical structure.
- A customer can move.
- A meter can be replaced.
- An account can close.
- A service address can be normalized differently.
- A property can contain multiple structures.
- Systems can be replaced or migrated.
The structure remains.
Without persistent structure identity, utilities repeatedly reconcile the same physical asset across systems and through time.
- Service point
- Meter
- Account
- Address
- Parcel
PIID Resolve™
Resolve the structure behind the service.
PIID Resolve™ identifies, validates, and resolves physical structures to persistent infrastructure identities.
Addresses, parcels, coordinates, geometry, and supported utility records can resolve to the same physical structure through PIID™, giving utility systems a consistent reference that persists beyond customer, meter, account, and system changes.
PIID™ does not replace existing utility identifiers. It provides the persistent structure reference that connects them.
Customers change. Meters change. Identity persists.
PIID Resolve™Built for utility workflows
One structure identity across utility operations.
Customer Information
Maintain a persistent structure reference as customers and accounts change.
Metering
Connect meter history to the physical structure even when meters are installed, replaced, upgraded, or removed.
GIS
Connect persistent structure identity with identity resolved building geometry and existing geospatial environments.
Service Records
Maintain continuity between service activity and the same physical structure through time.
Field Operations
Give field teams a consistent reference to the structure associated with work, inspection, maintenance, or service activity.
Outage and Restoration
Reference the same physical structure across outage analysis, response, restoration, and supporting operational records.
Distributed Energy
Maintain clearer structure context for solar, storage, charging, and other distributed energy workflows associated with the built environment.
Portfolio and Territory Analysis
Resolve structures consistently across service areas, datasets, operational platforms, and planning environments.
System interoperability
Different utility systems.Same physical structure.
- A customer system may reference an account.
- A meter system may reference a meter.
- GIS may reference geometry.
- Field operations may reference a work order.
- Planning systems may reference a premise or service location.
PIID™ gives those systems a persistent way to reference the same physical structure without requiring them to abandon the identifiers they already use.
Identity becomes the connection point.
Data quality
Reduce ambiguity before it moves downstream.
Persistent structure identity can help utilities reduce duplicate structure records, mismatched references, inconsistent addresses, and repeated reconciliation across systems.
PIID Resolve™ establishes which physical structure a supported record references.
Better identity creates better continuity across utility data.
Planning and resilience
Give infrastructure planning a persistent structure reference.
PIID™ provides a consistent structure identity that can support planning, resilience, emergency preparedness, restoration analysis, service territory intelligence, and long term infrastructure management.
Because the identity remains connected to the structure through time, supported planning systems can reference the same physical asset as surrounding data, systems, and operating conditions change.
Enterprise delivery
Built for utility technology environments.
PIID Resolve™ is delivered through enterprise APIs using structured JSON responses.
Technical teams can integrate persistent structure identity and identity resolved geometry directly into GIS, customer information systems, meter data environments, outage systems, asset platforms, analytics environments, planning applications, and other enterprise workflows.
API delivered. Machine readable. Built for integration at scale.
Data control
Existing utility systems remain in place.
PIID™ provides a persistent reference across existing technology environments. It does not require utilities or their technology providers to replace their systems, databases, or operational identifiers.
Existing systems retain their role. PIID™ connects identity across them.
Governed by GIIS™
Persistent identity requires consistent rules.
GIIS™ establishes the governance framework for assigning, resolving, referencing, and maintaining persistent infrastructure identity across systems and organizations.
That consistency allows structure identity to remain useful as utility technology, data environments, and infrastructure evolve.
At scale
Persistent infrastructure identity for utility systems.
- 189M+PIIDs Registered
Persistent Infrastructure Identities registered across the United States.
PIID Resolve™
Structure Identity Resolution.
Enterprise API Delivery
Structured JSON responses for direct system integration.
GIIS™ Governance
Consistent infrastructure identity across systems and time.
Related
Resolve physical structures to persistent infrastructure identities. PIID Resolve™ identifies, validates, and resolves structures from addresses, parcels, coordinates, geometry, and supported source records.